At APEX ALIVE, we want you to be satisfied with your purchase. If you’re not completely happy with your order, we’re here to help.
Returns are accepted within 30 days of the delivery date.
To qualify for a return, items must be:
Items that do not meet these conditions may not be eligible for a refund.
To request a return:
Returns sent without prior approval may not be accepted.
If the return is due to:
Our Error
We will cover the return shipping cost if the item:
Customer Preference
If returning because of:
The customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
Once your returned item has been received and inspected, we’ll notify you of the refund status.
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after approval.
We currently offer exchanges for:
Availability depends on current inventory.
If you receive:
Please contact us within 48 hours of delivery and include:
We’ll work quickly to replace the item or provide an appropriate solution.
Orders may be canceled only if they have not yet entered processing or shipment.
Once an order has been processed or shipped, it cannot be canceled.
If your tracking shows your order as delivered but you haven’t received it:
For any questions regarding returns, refunds, exchanges, or shipping, please contact us through our Contact page.
